Service Level Agreements in M2M and IoT
Service Level Agreements (SLAs) as Quality of Service (QoS) agreements between service providers, customers and third-parties have been a low priority in M2M and IoT. Partly due to the nascent nature of these markets as well as the technical and partnering complexity of many solutions, existing SLA frameworks have been designed and implemented in those domains where immediate control and management by providers has been available. Machina Research has identified that more and more applications will need to be supported by fit-for-purpose QoS Agreements. The future priority for customers will become one of securing SLAs which address end-to-end requirements of their specific M2M and IoT solutions, and then exploring which technologies may deliver these requirements.
This report is aimed at all those looking to understand the current status of Service Level Agreement frameworks in M2M and IoT solutions. It is aimed at both the Enterprise IoT market, i.e. enterprises implementing M2M and IoT solutions, as well as players in the M2M and IoT value chain: Communication Service Providers, Service Providers, Module and Device Vendors, Application Platform Providers, Solution Providers and System Integrators. The report acts as a guide to what should be addressed in M2M and IoT SLAs, and identifies developments and emerging best practice.
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